General Terms and Conditions

Your guaranteed reservation affirms your acceptance of Hotel Brandwood's Policies and General Terms & Conditions:

1.    Guarantee and Deposit Policy: All reservations require a valid credit card at the time of booking to secure reservation. A pre-authorization may be completed at time of booking or within 72 hours prior to check-in to ensure validity of credit card. A non-refundable deposit will apply, where applicable, depending on rate type, reservation requirements and conditions of stay. Holiday reservations on these dates: Dec. 30 and 31, Jan. 1 and 2, require non-refundable deposit of full length of stay. Any stay that includes a Holiday rate period (any of designated dates) are subject to this same non-refundable deposit policy. Where applicable, a completed and signed credit card authorization form may be required and must be submitted within 72 hours of booking.

2.    Cancellation Policy: Reservations may be cancelled without a fee 72 hours prior to check-in time at property (which is 3pm, Pacific Standard Time); otherwise, a cancel fee of first night room and tax charges will apply to cancellations within the 72 hour window. Some rate types marked as NR (No-Refund) are non-refundable.  Holiday reservations are cancelable but deposits are non-refundable.

3.    Change Policy: Changes and/or alterations to reservations with discounted rates package rates and special promotions will result in forfeiture of special pricing or promotion and regular room rates/ non-discounted best available or rack rates will apply. Changes to reservation are subject to minimum $25 fee.

4.    Special Promotions: Special Promotion terms and restrictions will apply in addition to hotel policies and general terms and conditions in effect. To avail of promotions or special pricing offers, coupon or coupon code may be required and where applicable certain restrictions may apply. Discounted rates package rates and special promotions are subject to change without notice. Promotions/Discounts cannot be combined, unless otherwise stated by individual promotion policy.

5.    Refund Policy: Refunds, if applicable, will be processed during regular business hours from Monday through Saturday between the hours of 9am until 4pm.

6.    Check-in/Check-out: Valid government-issued photo identification (State Issued ID, Driver License, Passport, etc.) is required upon check-in for all guests. A valid credit card is also required upon check-in for incidental charges. A Security Deposit and/or pre-authorized charge ("hold") to the guest credit card will be acquired or completed on your credit card upon check-in to account for damages, incidental charges and fees incurred during the guest's stay. All amounts (room rate plus tax and surcharges) are due upon check-in. Extra person charges apply: $25.00 per extra adult and $15.00 per extra child.

•Check-in time is 3pm (1500 hours), Check-out time is 11am (1100 hours).
•Early check-in/ Late check-out is allowed for a fee and subject to room availability.
7.    Debit and Credit Card Policy: Debit and Credit cards will be charged at check-in for the amount of your stay, and authorized for an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount incurred for incidentals and/or room recovery charges (as applicable), will be charged. Authorized amounts may take anywhere from 3 days up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

8.    Rate/Reservation Validity: Please note that electronic reservation confirmations are provided to you solely for your convenience and that we retain official records of our reservation transactions, including details of stay and room rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, our official records shall control. Tampering with this confirmation to alter the room rate, or any other reservation information is strictly prohibited and may have legal consequences.

9.    Early Check-out/Departure and No Show Policy: In cases of an early check-out or early departure for whatever reason, deposits and payments are non-refundable. No Shows are subject to a minimum charge of the first night's room and tax charges, plus cancellation and change fees as applicable.

10.    Group/Corporate Reservations: A non-refundable deposit is required to guarantee group booking/ room block. Group/corporate reservations may have additional requirements, where applicable; a completed and signed credit card authorization form is required for all group/corporate bookings.

11.    Non-Smoking Policy and Room Recovery Policy: The property offers a 100% smoke-free environment for its guests and clients; smoking in the rooms and in the premises is strictly prohibited. A minimum $250 cleaning fee will apply if you choose to disregard this policy. Room Recovery Fees will also apply to damages to room and hotel amenities incurred during your stay.

12.    Special Requests: Special requests are subject to availability and are not guaranteed, these may incur additional fees. Room pictures may differ from actual room you receive.

13.    Other Disclosures: Parking with hotel issued parking pass/endorsement card is complimentary to hotel guests at the 2nd level of Bank of America parking structure behind the building. Property assumes no responsibility for loss or theft of personal items or similar effects in the premises or in the parking area; the use of this parking endorsement/parking pass is subject to terms and conditions of Bank of America Parking Management company. No pets allowed, call management for exemptions or questions. Historical property. Hotel is limited handicap accessible, not accessible for wheelchairs. Elevator Access is coming soon.

14.    Reservations with Third Party Channels: Reservations not booked through our website, or not directly through hotel - "third party channels" (examples: Expedia.com & Affiliates, Hotels.com, Booking.com, Hotwire.com, Orbitz.com & Affiliates, or other like agencies and online travel agencies) are also governed by these same hotel policies, general terms and conditions. In the event of discrepancies or variations, the policies stated herein shall control. Hotel Brandwood will do its best to accommodate any and all guests with guaranteed reservations, however, is not responsible for errors or omissions by these third party channels.

Hotel Brandwood reserves the right to refuse service to anyone. Hotel Brandwood also reserves the right to amend, change or update the terms and conditions contained herein, without prior notice, and when/where applicable will complement and/or supersede all other policies.